Refund Policy
Since Xumbell is a digital product, we do not provide refunds as a rule — but in certain circumstances where we feel a customer is serious and has a genuine concern, we will do the following.
This page is maintained by the Xumbell team. It reflects how our small team handles refund requests for the Xumbell digital guide. Please read carefully before purchasing.
1. General Conditions
Our goal is to ensure your success in becoming a modern gentleman using our guide. If you are not satisfied with your results, we offer a refund under the specific conditions described below.
2. Refund Eligibility
Followed Guide Steps: You must have diligently followed every step in our guide — grooming, wardrobe, and daily routines — before requesting a refund.
Failure to Groom: If, despite following the guide for a minimum of 30 days, you fail to see any improvement in your grooming or presentation, you may be eligible for a refund.
Proof of Effort: To request a refund, you must provide detailed information about the steps you followed, along with any relevant photos or documentation showing your efforts.
Time Frame: Refund requests must be made within 30 days of purchase. Requests received after this window will not be considered.
3. Process
To initiate a refund, email us at info@xumbell.store with a detailed account of your grooming and styling efforts and any supporting evidence.
Our team will review your submission to assess eligibility. This review process may involve further clarification or additional information from you.
If your refund request is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 working days of approval.
4. Non-Refundable Circumstances
Refunds will not be granted if the guide has not been followed properly, or if insufficient evidence of effort is provided.
Sale items, promotional bundles, and digital products already downloaded or accessed are not eligible for refunds.
5. Delivery Failure & Duplicate Payments
If you complete payment but do not receive your download link within 24 hours — and we cannot resolve the delivery issue within a reasonable time — you are entitled to a full refund. If your account is charged more than once for the same order due to a payment gateway error, the duplicate amount will be refunded in full to your original payment method within 5–10 working days of verification.
6. Chargebacks
Please contact us first before raising a chargeback with your bank. We are a small team and prefer to resolve issues directly and quickly. Fraudulent chargebacks may result in the revocation of your licence.
7. Contact Information
For any questions regarding the refund process or policy, please contact us at info@xumbell.store.
8. Right to Refuse
We reserve the right to refuse a refund if the conditions outlined in this policy are not met.
9. Original Payment Method
Refunds will be issued to the original payment method used at the time of purchase. We do not issue refunds by cash, cheque, or to a different account.